Dave Paul Santos

• About Me

• Work Experience

• Area of Expertise

• Trainings

• Education

About Me

Hello! I’m Dave Paul Santos, a Technical Business Analyst with over 10 years of experience in system implementation, Agile project management, and digital transformation. I have led and contributed to key projects in e-commerce, customer portals, and enterprise applications, ensuring seamless integration of technology with business needs.Skilled in requirements gathering, solutions design, and process improvement, I work closely with developers, stakeholders, and business teams to deliver efficient user-focused solutions. Passionate about innovation and emerging technologies, I thrive in solving complex challenges and driving business growth through technology.Let’s connect and create something impactful!

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Professional Experience

Technical Business Analyst
Filsoft Automation Services and Technologies, Inc.
October 2022 - Present
Project Achievements⎯ Implemented a project management and accounting system for multiple companies across various industries, including construction, hospitality, and manufacturing. Ensured seamless project tracking and efficient financial management by delivering tailored solutions that met each organization's specific business needs.

Lead Business Systems Engineer
Globe Telecom, Inc.
December 2020 - August 2022
Project Achievements⎯ As the Lead Business Systems Engineer for Globe Telecom’s digitalization efforts, I played a key role in the successful implementation of different major projects. For Globe Online Shop, I led the development and deployment of the platform from the ground up, working alongside systems engineers in an Agile environment. We launched several key features, including the Online Postpaid Mobile Application, Globe At Home Internet Application, and the backbone of the project Postpaid Plan Recontracting, which enhanced the customer experience. Additionally, in the Globe One Application project, I collaborated closely with the Globe One team to improve the application’s functionality and performance, to ensure continuous service enhancements to meet customer needs and drive revenue.

Lead Systems Analyst
Globe Telecom, Inc.
May 2020 - November 2020
Project Achievements⎯ I led the development and implementation of Project SG Online Shop, building the platform from the ground up using AEM for the front-end and Elastic Path for the e-commerce back-end system, the same platforms used in Project FS1 and FS2. The project focused on addressing the specific needs of Small Medium Enterprises (SMEs), particularly for Postpaid Line and Globe At Home Internet services. We successfully launched the platform to serve Small Group Customers of Globe Telecom, providing a seamless and user-friendly digital shopping experience. The project was executed using Agile Scrum Methodology, allowing for efficient development, adaptability, and the timely delivery of key features.

Systems Analyst
Yondu, Inc.
March 2017 - April 2020
Project Achievements⎯ I have contributed to the development and enhancement of key projects at Globe Telecom. In Project FS1 (Feature Set 1), I played a key role in building the backbone of Globe’s Online Shop, focusing on front-end development and asset management using Adobe Experience Manager (AEM), with Elastic Path handling e-commerce product management. This portal provided various offerings, including Postpaid Plans, Globe At Home Prepaid Wifi, gadgets, and accessories. In Project accounts.globe.com.ph, I ensured the seamless operation of a portal that allowed Postpaid users to manage their plans, monitor usage, and add top-ups, enhancing user experience and engagement. For Project 7 Microsite Platform Upgrade, I contributed to upgrading and integrating the latest version of AEM, improving content management and the overall user experience.

Systems Specialist
Narratek Corporation
August 2013 - February 2017
Project Achievements⎯ As a Systems Specialist, I helped improve and set up Accounting System for several companies. At Golden ABC, Inc. (The Penshoppe Group), I made their system more efficient in tracking finances and creating reports. For Columbian Autocar Corporation, I helped make their accounting processes more accurate. With STI Education Systems Holdings, I worked on a system that made managing finances easier for their schools. I also improved the system for Philippine Columbian Association (PCA) to better track dues and donations. And at Peugeot - Eurobrands Distributor, Inc., I led the setup of a system that made invoicing and payments smoother.

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Area of Expertise

PROJECT MANAGEMENT & METHODOLOGIES
● Project Management
● Agile Scrum Methodology
● Software Development Life Cycle (SDLC)
● User Acceptance Testing (UAT)
● Jira Work Management ToolCLOUD AND WEB TECHNOLOGIES
● Application Programming Interface (API)
● Amazon Web Services (AWS)
● Adobe Experience Manager (AEM)
● Magento eCommerce
● Drupal Commerce
● Elastic Path eCommerce System
● Microsoft SQL Database
● DevOps
● CI / CD pipeline : Jenkins, GitlabDESIGN AND DEVELOPMENT TOOLS
● Visual Studio Code
● Figma Platform (UI/UX Design)
● HTML Editor
● Web Sequence Diagram
● Crystal Report XI
● Adobe Photoshop
● Canva (Digital Design)TESTING AND API TOOLS
● Postman API Platform
● SoapUI PlatformDATA ANALYTICS AND REPORTING
● Splunk Tool
● Google AnalyticsSOFT SKILLS
● Quality Control and Assurance
● Strong problem-solving capability
● Critical Thinking and Analysis
● Cross-functional Teamwork

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Trainings & Certification

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Education

Bachelor of Science in
Entrepreneurial Management
Polytechnic University of the Philippines - Taguig
School Year Graduated: April 2013

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